Other auto-reply tools handed you generic drafts you had to rewrite from scratch. Konnect learns from the replies you actually approve, so the drafts start sounding like you — and keep getting closer.
From rewriting nearly every draft to posting 7 in 10 untouched within 60 days.
A reply your team wrote before
Oh no, that's not the welcome we wanted! Shoot us a DM with your order number and we'll make it right — promise. 💛
A draft Konnect wrote just now
Oh no — that's definitely not the welcome we hoped for! Send us a DM with your order number and we'll make it right, promise. 💛
Konnect studies your last 90 days of public replies before it writes a single draft. A person on your team approves everything — nothing ever posts on its own.
Step one
Link the places customers reach you. Setup is connect-and-go — no developer needed.
Step two
Drafts arrive ready to send. You approve the good ones and tweak the rest before anything goes public.
Step three
Every approval and edit teaches the model. Soon most drafts are ready to post untouched.
Trained only on your own approved, edited, and rejected replies, refreshed every week.
It learns from your brand's own replies and stays with your brand. Nobody else can take the voice you've built.
When you fix a draft before posting, Konnect studies exactly what you changed — and gets closer the next time.
See the learning happen instead of trusting a black box — a clear score that rises as drafts get closer to your voice.
Reject a draft for being too apologetic or off-tone, or flag it for a senior teammate — Konnect remembers and respects it next time.
From praise to complaints, Konnect protects your tone where customers can see it.
Thank a happy customer in a way that sounds warm and unmistakably you.
Keep up with the conversation without losing the personality people follow you for.
Defuse a tense moment with a calm, on-brand reply that never sounds defensive.
Answer the routine asks consistently, the way your best teammate would.
Sensitive messages get flagged and routed, keeping your escalation rules consistent.
See the reviews that need a careful reply first, so tone stays protected in public.
Google Reviews monitoring and drafting works reliably right now. More comment and message channels come online as we grow into them — and connecting them takes a manager a few minutes, no developer required.
A human always approves
Nothing posts on its own
Every draft waits for someone on your team to approve it. You stay in control of every word that goes public.
"Honestly, nobody on our team can tell the tool wrote the reply. It just sounds like us now."
Customer experience lead, growing consumer brand
1 in 10 → 7 in 10
Drafts posted untouched, within 60 days.
Calibration score over 60 days
Real proof the learning is working — and recalibration help is there if your voice shifts.
The longer you stay, the more your voice model is worth — because it keeps learning only from your brand. Start with a free read-only audit.
For brands easing in and protecting their best reviews.
For brands posting daily who want every reply on voice.
For larger teams keeping voice consistent everywhere.
Prefer to look before you start? A free read-only audit shows your voice match today.
Best for brands that already have a clear voice and want to keep it consistent at scale. A person always approves before anything posts.
Free for 14 days. No card required.