Always-on monitoring
Watches every review site and listing you manage and alerts you the moment a new review lands. Nothing about your online reputation happens without you knowing first.
Online reputation management that stays in your control .
Tonewell monitors every review across the web and drafts each reply in your brand's voice — so a dip in your rating never slips past you.
14 days free. No card needed. Monitoring live across your review sites by day seven.
Protecting the online reputation of teams like
TideCrest Goods
Northbloom Skincare
94%
of shoppers have walked away from a business after reading a single bad review.
ReviewTrackers, Online Reviews Survey
Right now, one unanswered review is quietly talking your customers out of buying.
94% of shoppers say a single bad review has stopped them buying — and every hour that review sits unanswered, it costs you more of them. Tonewell watches every listing and review site for you and drafts a reply in your voice the moment one lands, so a one-star never gets to speak for your brand unchallenged.
Monitor. Approve. Watch your rating hold.
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01
Connect your review sites
Link Google, Facebook, and every listing you manage. Tonewell monitors them all in one place — setup takes an afternoon, no developer.
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02
Approve each reply
Every review gets an on-brand draft in seconds. A person signs off before anything posts — nothing goes out on its own.
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03
Watch your rating hold
Every review answered, fast and on brand. Ratings climb and stay there because nothing festers unseen.
Your reputation, watched around the clock.
Voice fingerprint
A private model trained only on the replies you approve. Every response reads like your brand wrote it, whether it answers praise or a one-star. No one else can use it.
Rating watch
Scores each review's risk to your reputation the moment it arrives and surfaces the damaging ones first, so the review that could dent your rating gets answered before it spreads.
Rule memory
Sorts every review into the right queue, then drafts from your approved answers and policies. Every edit you make becomes a rule it keeps — your reputation playbook, enforced automatically.
"We were monitoring every review site in an afternoon, no developer. Nothing slips past us now, and the replies still sound like us."
4.1 → 4.6★
average rating in one quarter, with every review answered on brand.
"Our rating climbed because nothing goes unanswered anymore. The voice model is ours and keeps getting sharper." Daniel Okafor Head of CX, Northbloom Skincare
Pricing
Priced on the reputation you protect.
Flat, per brand — no per-location or per-seat math. The voice model you build is yours and compounds every week. Most teams monitor every review site from one place for less than a part-time hire.
Free
For solo managers watching one review site.
Free
1 monitored review site, forever
- One review site monitored
- Voice fingerprint drafts
- A human approves every reply
Good
For a brand on one review platform.
$99 /mo
Billed monthly
- Everything in Free
- A voice model that compounds from your edits
- Rule memory keeps every correction
Better
RecommendedFor brands managing reviews across every site.
$499 /mo
Flat — every review site, one brand
- Every review site you're listed on
- Rating watch surfaces reputation risks first
- Priority routing to the right teammate
- The voice model stays yours
Best
For multi-brand teams at scale.
$1,199 /mo
Highest review volume
- Everything in Better
- Multiple brands and workspaces
- Dedicated onboarding & voice recalibration
14 days free on every paid plan, no card. Need only the rescue layer? Add Rating watch to Free or Good for $149/mo. Switch tiers anytime — your voice model carries over.
Take back your online reputation
Ready when you are.
Stop losing customers to it
14 days free. No card required.